Grievance officer

For complaints about Stamp, about how your personal data is handled, or about content on the platform.

What you can raise

• A problem with your account, a payment, a refund or an invoice.
• A request about your personal data: access, correction, erasure or withdrawal of consent.
• Content on Stamp you believe is unlawful or was sent to you without authority.
• The conduct of the platform in a dispute you are part of. Decisions of mediators and arbitrators are theirs, and are challenged through the legal process, not here.

What to include

• Your name and the email you use on Stamp.
• The document ID, set or claim number, if there is one.
• What happened and what you would like us to do.

How we handle it

1. We acknowledge your complaint within 24 hours.
2. We investigate and may ask you for more information.
3. We resolve it within 15 days and tell you what we did and why.

If you’re not satisfied

For complaints about personal data, you may approach the Data Protection Board of India after using this process.